Built-in Product · Voice & Chat Agents
A HIPAA compliant AI voice agent that answers every patient call, day or night.
Simz Conversational is the HIPAA compliant AI voice and chat agent behind every Simz engagement, human-sounding conversation that answers patient calls, collects intake, verifies coverage, and books or routes, so nothing depends on someone being free to pick up.
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Why it matters
The call that goes unanswered is the patient who calls another practice.
Front desks, dispatchers, and support queues can only answer one conversation at a time, and every missed call, hold-music minute, or after-hours voicemail is a chance for someone to go elsewhere.
…before counting the new patients lost to a practice that answered first.
Nights, weekends, and holidays go uncovered, and most callers don't leave a message, they just call the next number.
Techs, providers, and reps can't pick up the phone while they're doing the work the call is about.
Whoever answers asks different questions in a different order, and misses details the next step needs.
Queued calls during peak hours mean real people hang up before they're ever helped.
Insurance, account status, or availability checks slow down every single call, whether it's needed or not.
How it works
How Simz Conversational works
Phone & chat · 24/7 · natural conversation
Captures exactly what your workflow needs
Checks systems in-call, not after
Warm transfer or structured callback
Recorded, transcribed & QC-scored
Answers like your best front-desk person , at every hour they're not there
- Human-sounding conversationNatural back-and-forth dialogue, not a rigid phone tree or keyword-matched chatbot.
- Automated-assistant disclosureEvery interaction opens with a clear, compliant disclosure that the caller is speaking with an AI.
- Trained on your voiceScripts, tone, and disclosures configured to match exactly how your team already talks to callers.
- Phone & chat, one platformThe same agent logic answers calls and web/SMS chat, consistent answers everywhere.
- Five9 & EHR integrationDeploys directly into your existing phone system and EHR, no rip-and-replace.
Capability 02 · Structured intake
Every conversation captures exactly what your next step needs
Instead of a free-form summary, Simz Conversational extracts the specific structured fields your workflow depends on, the same fields, every call, ready to route.
EVERY CONVERSATION ROUTES ITSELF INTO A STATUS:
Configurable field capture
Name, ID numbers, dates, and any custom field your workflow needs, defined once, captured every time.
Confidence scoring
Every captured field is scored; anything uncertain flags for a quick human confirmation instead of guessing.
System-ready output
Structured data delivered directly into your EHR, practice management, or scheduling system, no re-typing.
Capability 03 · Live verification & routing
Checks the systems that matter, on the call , then routes intelligently
No hold time, no queue position, every caller gets a live response immediately.
Structured intake gathers what's needed to check the right system.
Eligibility, account status, availability, or policy details checked live through your integrated systems.
Business hours: transfer to the right person with a full verified summary. After hours: a structured callback task, nothing lost overnight.
Location & hours questions · rescheduling · general FAQs · status checks, all answered directly from your approved content, without a transfer.
No advice or commitments outside its defined scope, ever. Distressed, urgent, or out-of-scope conversations escalate immediately to a human path. Unconfident moments transfer, never improvise. Every call recorded, transcribed & QC-scored.
Capability 04 · Beyond the call
Outbound outreach and full call center visibility
- Proactive outbound calls & textsReminders, status updates, and re-engagement campaigns placed automatically on a schedule.
- Review & feedback requestsPost-interaction outreach timed to the right moment, with sentiment screened before anything goes public.
- Multi-language supportThe same natural-conversation quality available in the languages your callers actually speak.
- Full call & chat transcriptsEvery interaction recorded, transcribed, and searchable, for QA, training, and dispute resolution.
- QC scoringEvery interaction scored against your quality criteria automatically, surfacing coaching opportunities.
- Volume & performance dashboardsCall volume, resolution rate, transfer rate, and containment tracked live.
Where it shows up
Where Simz Conversational shows up
The same HIPAA compliant AI voice agent powers patient calls across every Simz healthcare engagement, configured to each facility's scripts, EHR, and escalation rules.
24/7 AI receptionist
Every patient call answered nights, weekends, and lunch rush, with intake collected and appointments booked in the call. See it on the AI receptionist for medical practices page.
Insurance verification on the call
Coverage checked in real time while the patient is still on the line, so problems surface before the visit. See it on the insurance eligibility verification page.
Confirmation & recall calls
Outbound reminder, confirmation, and recall calls worked until every patient is booked. See it on the patient no-show reduction page.
Imaging scheduling lines
Imaging centers turn order follow-ups and scheduling calls into booked exams. See it on the radiology automation page.
New-patient dental calls
Dental offices book new patients in the call with insurance captured, instead of promising a callback. See it on the dental practice automation page.
Pre-op prep & post-op calls
Surgery centers confirm NPO, rides, and arrival times, then place protocol follow-up calls after discharge. See it on the ambulatory surgery center automation page.
Missed-treatment outreach
Dialysis centers reach patients who skip a treatment and rebook them the same week. See it on the dialysis center automation page.
Clinical call escalation
Symptom and clinical calls are never answered by AI. They route to your nurse line or on-call path instantly, with a verified summary.
Multilingual patient support
Patients talk in the language they know best, with the same scripts, disclosures, and escalation paths your compliance team signs off on.
Why we're confident
This is the same agent already answering real calls in production
Simz Conversational is live today across Simz client engagements, answering scheduling and intake lines, verifying coverage in real time, and warm-transferring qualified callers, on the same Five9 and EHR integrations we'd build for you.
Works alongside Simz Shift for scheduling and Simz Chron for document intelligence, or standalone, integrated with your existing phone system and EHR.
- 24/7 phone & chat coverage with sub-minute response
- Live in-call verification against production systems
- Warm transfer with a full verified summary, or structured callback
- Every interaction recorded, transcribed & QC-scored
- Deployed on Five9 and integrated with client EHRs
See Simz Conversational on your own calls
Thirty minutes with your operations lead. We'll map your call and chat volume, show you where an AI agent fits, and hand you a rollout plan, whether or not you build it with us.